售后效劳承诺目录1.售后效劳保障..........................................................31.1.质量保证..................................................................................................................31.2.效劳内容..................................................................................................................31.3.响应时间..................................................................................................................31.4.技术支持..................................................................................................................41.5.定期回访周期...........................................................................................................41.6.其他效劳承诺...........................................................................................................41.6.1.例行维护...........................................................................................................51.6.2.故障检修...........................................................................................................51.7.维护期结束前全面检查...........................................................................................51.8.故障件修复..............................................................................................................51.8.1.效劳内容...........................................................................................................51.8.2.效劳流程...........................................................................................................61.9.售后效劳流程...........................................................................................................72.技术培训..............................................................82.1.受训人员要求...........................................................................................................82.2.培训目的..................................................................................................................82.3.培训材料..................................................................................................................92.4.培训设施..................................................................................................................92.5.培训教师..................................................................................................................92.6.培训语言..................................................................................................................92.7.培训效果评估方法...................................................................................................92.8.培训方式..................................................................................................................92.8.1.现场培训...........................................................................................................92.8.2.理论培训.........................................................................................................102.9.培训内容................................................................................................................102.9.1.系统原理培训.................................................................................................102.9.2.维护与故障排除培训..............................................
